Privacy Policy

1. Introduction

At Skilltrade, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, services, and applications (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you provide directly to us when you:

• Register for an account
• Complete your profile
• List a skill you can teach
• Book a session to learn a skill
• Communicate with other users
• Leave reviews or feedback
• Contact our support team
• Respond to surveys or promotions

This information may include:

• Personal identifiers (name, email address, phone number)
• Account credentials (username, password)
• Profile information (photo, bio, skills, interests)
• Communication content (messages, reviews, feedback)
• Session details (scheduling preferences, availability)

2.2 Information We Collect Automatically

When you access or use our Service, we may automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, clicks, interactions)
• Location information (general location based on IP address)
• Log data (access times, hardware and software information)
• Cookies and similar tracking technologies (as described in our Cookie Policy)

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Service
• Process and manage your account registration
• Facilitate skill sessions between users
• Manage the Time Credits system
• Enable communication between users
• Send notifications about sessions, messages, and platform updates
• Respond to your comments, questions, and requests
• Understand how users interact with our Service
• Detect, prevent, and address technical issues, fraud, or illegal activity
• Comply with legal obligations
• Protect the rights, property, or safety of Skilltrade, our users, or others

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Other Users

When you use our Service, certain information is shared with other users:

• Your profile information (name, photo, bio, skills)
• Your teaching listings (skill descriptions, availability)
• Reviews and ratings you receive or give
• Messages you send to other users

4.2 With Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as:

• Cloud storage providers
• Payment processors
• Communication services
• Analytics providers
• Customer support services

These third parties are only permitted to use your information to provide services to us and are required to maintain the confidentiality of your information.

4.3 For Legal Reasons

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

We may also disclose your information to:

• Enforce our Terms of Service
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public
• Protect against legal liability

4.4 Business Transfers

If Skilltrade is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Service of any change in ownership or uses of your information.

5. Data Retention

We will retain your information for as long as your account is active or as needed to provide you with our Service. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

If you wish to delete your account, you may do so through your account settings or by contacting us. Note that some information may remain in our records after deletion of your account.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction or objection to processing
• Data portability
• Withdrawal of consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

By using our Service, you consent to the transfer of your information to countries outside your country of residence, including the United States, where our primary servers are located.

9. Children's Privacy

Our Service is not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

contact@skilltrade.xyz